Return & Refund Policy

Return and Refund Policy

Effective Date: 12.12.2024

At Calia Beauty ("we," "our," or "us"), customer satisfaction is our priority. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through our website caliabeauty.com (the "Website"). By making a purchase, you agree to this policy. For any inquiries, please contact us at contactcaliabeauty@gmail.com.

1. Damaged Products

We will accept returns and provide refunds for products that arrive damaged. If you receive a damaged product, you must notify us within 7-10 business days of delivery. To process your return, we require:
- Proof of purchase (order confirmation or receipt)
- Clear photos of the damaged product and packaging

Once your claim is approved, we will provide instructions for returning the damaged product. Refunds will be issued to your original payment method or as store credit, depending on your preference.

2. Non-Returnable Items

The following items are not eligible for return or refund:
- Products that are not damaged or defective
- Items returned without prior approval or beyond the specified timeframe
- Final sale items, unless they are damaged

3. Return Process

To initiate a return for a damaged product, follow these steps:
1. Contact us at contactcaliabeauty@gmail.com with your order details and photos of the damage.
2. Await confirmation and instructions from our customer service team.
3. Return the product as instructed. Shipping costs for returns may be reimbursed if the damage is verified.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the funds will be credited to your original payment method or as store credit.

5. Exchanges

We do not offer direct exchanges. If you wish to replace a damaged product, please follow the return process and place a new order for the replacement.

6. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of our Website or services after changes are posted constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us:

Email: contactcaliabeauty@gmail.com


By making a purchase, you agree to this Return and Refund Policy.

Prepare the Lashes

Each set of Calia Beauty magnetic lashes is designed for both eyes, with shorter lashes at the inner corner and longer ones at the outer corner. Be sure to identify the front and back of the strip before use.

Gently lift one lash strip from the case. To separate it into two individual lashes, lightly rub the magnet area up and down.

Important: Avoid pulling the lashes apart directly, as this can damage them.

Place the Lashes in the Magnetic Applicator

Each lash strip has 3 magnets - one flat side and one raised side.

To correctly place the lashes in the applicator, position the flat side of the magnet against the applicator, with the raised side facing inward. This ensures the lash strip will attach to your natural lashes, not to the applicator.

Check the Non-Magnet Edge of the Lash Strips

Once the lash strips are placed in the applicator, make sure the non-magnet edges of the upper and lower strips line up with each other. The non-magnet edge should always be positioned toward the outer corner of your eye (away from the nose), while the magnetic edge goes on the inner corner (closer to the nose).

Verify that the 3 nano-magnets on both the top and bottom strips are visible and properly aligned.

Check the Lash Direction

Before applying the lashes, ensure they are oriented correctly, as shown in the image.

Double-check the following:

  • The magnets should be facing inward (towards the center).
  • The top and bottom magnets must align properly.
  • The non-magnet edges should be on the same side of the applicator.
  • Both the upper and lower lash strips should be pointing upwards.

If everything checks out, you're ready to move to the next step. If not, revisit the previous steps to make sure everything is set correctly.

Place the Magnetic Applicator Near Your Eye

For the best application, hold a mirror below your chin at about a 45° angle.

Start by bringing the top of the magnetic applicator close to your upper eyelid. Gently lift your upper eyelid to expose more of your lash line and keep your gaze steady.

Then, carefully bring the lower lash strip up to meet the upper strip, allowing the magnets to snap together. You can move the applicator horizontally to adjust the positioning as needed.

Tip: If it’s your first time using magnetic lashes, don’t worry if it takes a little practice! With a bit of trial and error, you’ll get the hang of it.

How to Remove Magnetic Lashes

To remove your magnetic lashes, start by gently pinching the magnet at the outer corner of your eye with your fingertips and carefully sliding it away. Next, repeat the process for the magnet in the center, followed by the one closest to your eyelid. This method allows the lashes to come off effortlessly.

Important: Avoid pulling the lashes off directly, as this can harm your natural lashes.