Shipping Policy

Last Updated: December 12, 2024

Thank you for shopping with Calia Beauty. We strive to ensure that your order is processed and shipped as quickly and efficiently as possible. Please take a moment to read our shipping policy below to understand our practices and what to expect when placing an order with us.

1. Order Processing Time
Once you place an order on Calia Beauty, please allow up to 1-3 business days for order processing. Processing includes verification of payment, packing your items, and preparing for shipment. Orders are processed during business days, Monday through Friday, excluding weekends and holidays.

2. Shipping Rates and Methods
Shipping rates are calculated based on the delivery address, order size, and the shipping method selected at checkout. We offer various shipping methods, including standard, expedited, and express delivery options. Shipping costs will be displayed at checkout before you finalize your order.

3. Delivery Time
The estimated delivery time depends on the shipping method chosen during checkout and the destination of the order. Standard shipping typically takes 7-10 business days within USA. Expedited and express shipping options are available for faster delivery, and their estimated delivery times will be shown at checkout.

Please note that delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or other unforeseen circumstances. While we aim to provide accurate delivery time estimates, we cannot guarantee specific delivery dates.

4. Shipping to P.O. Boxes and International Orders
We currently offer shipping to P.O. Boxes and international orders. For international shipments, please be aware that shipping costs, customs duties, and taxes are the responsibility of the customer. These charges may vary depending on the country of delivery and will be assessed by the customs agency in the destination country. Calia Beauty is not responsible for any additional fees or delays incurred during international shipping.

5. Order Tracking
Once your order has been shipped, we will provide a tracking number via email, which you can use to track the status of your shipment. You can also check the status of your order directly on our website by logging into your account.

6. Lost or Damaged Items
In the rare event that your order is lost or damaged during shipping, please contact us immediately at contactcaliabeauty@gmail.com. We will work with the carrier to resolve the issue and ensure your order is either replaced or refunded, depending on the situation.

7. Incorrect Address
Please ensure that the shipping address you provide is correct before placing your order. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address after placing an order, please contact us as soon as possible, and we will do our best to update it before your order is processed.

8. Shipping Questions
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team at contactcaliabeauty@gmail.com. We’re here to assist you with any inquiries about your order, shipping times, or delivery issues.

Please review and adjust the details as necessary based on your specific shipping processes, services, or locations.

Prepare the Lashes

Each set of Calia Beauty magnetic lashes is designed for both eyes, with shorter lashes at the inner corner and longer ones at the outer corner. Be sure to identify the front and back of the strip before use.

Gently lift one lash strip from the case. To separate it into two individual lashes, lightly rub the magnet area up and down.

Important: Avoid pulling the lashes apart directly, as this can damage them.

Place the Lashes in the Magnetic Applicator

Each lash strip has 3 magnets - one flat side and one raised side.

To correctly place the lashes in the applicator, position the flat side of the magnet against the applicator, with the raised side facing inward. This ensures the lash strip will attach to your natural lashes, not to the applicator.

Check the Non-Magnet Edge of the Lash Strips

Once the lash strips are placed in the applicator, make sure the non-magnet edges of the upper and lower strips line up with each other. The non-magnet edge should always be positioned toward the outer corner of your eye (away from the nose), while the magnetic edge goes on the inner corner (closer to the nose).

Verify that the 3 nano-magnets on both the top and bottom strips are visible and properly aligned.

Check the Lash Direction

Before applying the lashes, ensure they are oriented correctly, as shown in the image.

Double-check the following:

  • The magnets should be facing inward (towards the center).
  • The top and bottom magnets must align properly.
  • The non-magnet edges should be on the same side of the applicator.
  • Both the upper and lower lash strips should be pointing upwards.

If everything checks out, you're ready to move to the next step. If not, revisit the previous steps to make sure everything is set correctly.

Place the Magnetic Applicator Near Your Eye

For the best application, hold a mirror below your chin at about a 45° angle.

Start by bringing the top of the magnetic applicator close to your upper eyelid. Gently lift your upper eyelid to expose more of your lash line and keep your gaze steady.

Then, carefully bring the lower lash strip up to meet the upper strip, allowing the magnets to snap together. You can move the applicator horizontally to adjust the positioning as needed.

Tip: If it’s your first time using magnetic lashes, don’t worry if it takes a little practice! With a bit of trial and error, you’ll get the hang of it.

How to Remove Magnetic Lashes

To remove your magnetic lashes, start by gently pinching the magnet at the outer corner of your eye with your fingertips and carefully sliding it away. Next, repeat the process for the magnet in the center, followed by the one closest to your eyelid. This method allows the lashes to come off effortlessly.

Important: Avoid pulling the lashes off directly, as this can harm your natural lashes.